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FAQS

We've got the answers...

Here are some answers to our customers' most frequently asked questions.

General

+What do supplements do?

Supplements should supplement a good diet. You should not think that you can live on junk food day in day out, have one protein shake or multi-vitamin suddenly be super healthy. Here is a breakdown of how to use our supplements:

Ultra Complete – A complete meal containing high quality protein (whey or plant-based), slow release carbohydrate and healthy fat. Its super healthy, super convenient and packed with fibre, vitamins and minerals. This can be used as a meal replacement in full servings or half servings. It can also be used to top up your macros to ensure you eat enough each day.

Ultra Protein – High quality protein supplement, super low in carbohydrate and fat. Available in whey or plant-based. This should be used to top up protein intake and help you to ensure you hit your daily protein target of 2g per 1kg body weight.

Ultra Daily – A one a day, daily drink. Packed with 40 ingredients to boost your immune system and containing 6.5g of protein and 3.5g of fibre. This is a daily drink to ensure what you get all the antioxidants you need every day.

Ultra Burn – Simple, effective fat burner designed to reduce appetite and increase energy levels. You should take between 1 and 3 capsules per day. We recommend starting with one per day and seeing how you progress, if one a day gives the energy boost you need and helps you cut down your calorie intake then you should stick with that.

Ultra Vitamin – A comprehensive blend of vitamins and mineral to help ensure optimal health. One a day will give you all the goodness you need.

Ultra Omega – Packed with omega 3 fatty acids. Omega 3 has a multitude of benefits.

You can read more about the benefits and ingredients here.

+Should I ask my doctor before taking supplements?

We would always recommend that you consult a doctor before taking any supplements if you have any concerns.

+Is a greens drink good for you?

Yes, greens drinks are brilliant. They are an easy, cheap and convenient way of getting a daily hit of antioxidants and fibre. Having one drink is equivalent to the antioxidants in 5 portions of fruit and vegetables. It only costs 71p per serving.

+Can I use Ultra Complete as a meal replacement?

Yes, our macro calculator will help to calculate your approximate daily intake so you can see how many servings you will require. You can use full or half servings, or any amount you wish to make up your macros.

+Can I drink Ultra Daily instead of having fruit and vegetables?

We strongly recommend eating natural fruit and vegetables but if you don’t like or just struggle to eat them every day then Ultra Daily will help you get your daily requirement of antioxidants. It’s also a great insurance policy for people who don’t always eat their 5-a-day.

+Can I take Ultra Vitamins and Ultra Complete/Daily at the same time?

Yes, this is fine. You will go over your RDI, but this is far below the maximum amount you can consume.

+Can anyone take Ultra Burn?

If you have concerns about taking any products we recommend you check with your doctor.

+Can I drink Ultra Protein and Ultra Complete with milk?

We recommend mixing Ultra Protein/Ultra Complete with water, but you can mix it with any milk you wish, just remember to add the milk if tracking macros.

+Are Ultra Nutrition products made in the UK?

Yes, all our products are manufactured in the UK.

+Are Ultra Nutrition products gluten free?

Yes, all Ultra Nutrition products are gluten free.

+Will protein make me bigger?

Too many calories will make you bigger. Enough protein will help you ensure you maintain muscle if trying to lose weight or gain muscle if trying to gain weight. Look at our macro calculator to get your daily protein target.

+How many calories should I eat?

Visit our macro calculator page and we will give you a good idea on how many calories and how much protein you should eat.

+How many macros should I have?

Use our macro calculator to give yourself a rough idea. You will inevitably need to tweak this, but it will give you a great starting point.

+What is Ultra Complete?

Ultra Complete contains protein, healthy fats and slow release carbohydrates. One serving contains 400kcal, 30g protein, 36g carbohydrate and 13g of fat. Its great to use as a meal replacement and fantastic for people wanting to add food to their normal diet easily and conveniently.

+Should I use a multivitamin?

We think everyone should take a multivitamin. Vitamins and minerals are essential for health. Taking one capsule every day will ensure you have your daily recommended dose. Its easy, convenient and helps keep your immune system strong.

+What does ‘amino acid profile’ mean?

Protein is made up of 20 Amino acids, nine of these are classed as ‘essential’ because your body cannot make them, These are histidine, isoleucine, leucine, lysine, methionine, phenylalanine, threonine, tryptophan and valine. If a protein is ‘complete’ it contains all of the amino acids. If you imagine the amino acids in foods and supplements like a bar chart all foods will have different levels of each amino acids, the levels of each amino acid found in a food is known as the ‘amino acid profile’.

Whey protein is believed to have an excellent amino acid profile and almost all plant-based proteins have inferior amino acids profiles, however by combining different plant-based proteins you can obtain a supplement with an excellent amino acid profile similar to whey, this is exactly what Ultra Nutrition have done by combining 5 different plant-based proteins in our plant-based products.

Whey based products

+What is whey protein?

Whey protein is derived from the cheese making process, its where the term ‘curds and whey’ comes from. It is cold processed to remove the fat, sugar and casein protein, leaving a high percentage protein whey powder. Ultra Nutrition only use natural flavours in our products.

+Is whey protein good for you?

Yes, whey protein is a brilliant source of protein. It is classed as a ‘complete protein’, this means it contains ALL amino acids. The amino acids are also present in preferable quantities to help ensure the protein is efficiently and rapidly absorbed.

+Is the whey protein derived from grass fed cows?

We only use the best ingredients in our products which is why all of our whey protein comes from grass fed cows.

+Which whey Protein is the best?

There are 3 main methods for processing protein, which is why you see different types, the 3 most common processed whey proteins are: concentrate, isolate and hydrolysate. Ultra Nutrition products containing whey protein contain all 3 types as they are all slightly different and have their own benefits.

+What type of whey protein is in Ultra Nutrition products?

We use a combination of concentrate, isolate and hydrolysed whey proteins. All 3 have various beneficial attributes so we combine them to make an amazing product.

+How much whey protein should I take in a day?

We think you should consume 2 grams of protein per 1 kg of body weight in total as a minimum. So, if you weight 80kg, you should consume 160g of protein. This protein should come from a variety of sources to help ensure you get a broad range of amino acids. Different foods are high in different amino acids so by varying your protein sources you should get a good cross section of amino acids. Aim to get most of your protein from whole food sources and top it up with supplements like Ultra Protein and Ultra Complete. It is important to have a steady supply throughout the day to ensure you constantly have an available pool of amino acids.

+How much whey protein should I take in a serving?

This is a difficult figure to say exactly, its important to remember we are all different and depending on several factors we will absorb protein differently. Someone who is super healthy that keeps their vitamin and mineral levels at optimal levels should absorb protein more efficiently than someone who is in poor health.

If you say someone that is 80kg needs 160g of protein per day and has that across 5- 6 meals or snacks that’s approximately 30g per serving and a sensible approach.

+Which whey protein tastes the best?

Ultra Nutrition has whey protein in chocolate and strawberry and both taste amazing. They also mix easily and work well if added to baking recipes, you can see lots of ideas on our meal ideas page.

Plant-based products

+What type of protein is in Ultra Nutrition products?

The proteins sources used are pea, brown rice, hemp, pumpkin seed and quinoa protein. We use this blend of plant-based protein to ensure we have a fantastic amino acid profile that is high in leucine and lysine.

+Is plant protein good?

Plant-based protein are not ‘complete’ when used in isolation (except soy and quinoa but they have poor amino acid profiles), that means they do not contain all the amino acids required to be classed as ‘complete’ proteins.

Ultra Nutrition plant-based proteins contain a blend of 5 different types of plant-based protein. This ensures that all amino acids are present and in quantities similar to whey protein. The amino acid profile present in Ultra Nutrition supplements ensures that the protein can be absorbed efficiently and utilised by the body.

+What is plant-based protein?

Plant-based protein is derived from plants. Plants are processed to remove the carbohydrates and left with just the protein, this is then used to produce supplements. Ultra Nutrition plant-based proteins combine a number of different protein sources to deliver an optimal amino acid profile which is readily absorbed by your body.

+Which is the best plant-based protein?

Ultra Nutrition’s blend of plant-based proteins is fantastic. Different plant-based protein have different benefits and different amino acids profiles. By combining them in the way we do in our supplements we ensure that the best quality plant-based available.

+Which plant-based protein tastes the best?

We love all flavours of Ultra Nutrition protein, but our customer favourite is doughnut flavour. All flavours are great, especially when added to porridge or used for baking.

+Are products suitable for vegans?

All plant-based products are suitable for vegans as is Ultra Daily.

+I am not vegan; can I still use plant-based Ultra Protein and Ultra Complete?

We recommend consuming protein from a wide range of sources so alternate between flavours and plant-based/whey protein.

Delivery

+How long will my order take to arrive?

Your order will arrive within 3 working days.

+Who delivers my order?

Ultra Nutrition use an external courier, DPD to deliver all parcels.

+How do I know when my order is coming?

Once your order is processed by Ultra Nutrition you will receive a text and email from DPD with your tracking information.

On the day of your delivery you will receive a further text and email with your 1-hour delivery window.

If you won’t be in you can request for your parcel to be left in a safe place, with a neighbour or other options. If no option is left and DPD cannot deliver they will attempt redelivery the following day.

+Is the delivery process Covid-19 safe?

Yes all deliveries made by DPD are contact free and they will maintain social distancing rules.

More informations is available on the DPD website.

+Can I return products and be refunded?

All of our products are strictly non-returnable or refundable.

Referral scheme

+What is the scheme and how does it work?

Every time you refer 5 friends you will receive a £20 credit to use for products on your next order. If you refer a subscriber, each time their subscription renews that will count as a new referral for you.

The person you are referring will also receive a 10% discount when they use your referral code.

+How do I know when I qualify for a free £20 credit?

You will receive an email every time somebody buys something while using your discount code.

You can also log in to your account and head to the "Referrals" section to check on how many friends have ordered products.

+What is the best way to get referrals?

The easiest way is to go to the Refer a Friend page and use the links to social share your referral code or directly email friends and family.

Sharing via WhatsApp is a great way to get referrals. WhatsApp allows you to share a status update with your entire contact list with just a few taps.

My Account/subscription

+If I subscribe to products can I cancel?

Yes, you can cancel or adjust your subscription at any time. If you use a discount code when you start your subscription and that code finishes your discount WILL continue. So, for example if you use the 20% code now and in 3 months we decide to not offer discount for new customer your discount WILL continue.

+Coupon Code With Subscriptions

If you use a discount code when you start your subscription and that code finishes your discount WILL continue. So, for example if you use a 20% code now and in 3 months we decide to stop that discount for new customers your discount will continue to be applied.

+If I move address how do I update this?

You can easily do this by going to the "addresses" section in your account and updating your address.

+Can I change the flavour of my subscription?

Yes, simply follow the steps below to change the flavour so you can try a different one each month.

  1. Login to your account here.
  2. Click “Subscriptions”.
  3. Click “View” on your active subscription that you wish to change.
  4. Under the products in the subscription there is a “Upgrade or Downgrade” button, click it.
  5. You will be taken to the product page where you can change the flavour you want and click “Subscribe”.
  6. This will then change the next order in the subscription to your new choice.

If you have any questions regarding your subscription please get in touch.

Fundraising

+I don’t want to donate to Cancer Research UK, can I still buy your products?

We encourage donations to Cancer Research UK as our chosen charity, but if you’d still like to purchase but don’t wish to donate simply avoid adding the £1 donation at the checkout.

+How much money have Ultra raised?

Ultra Events have raised over £22Million for Cancer Research UK. Ultra Nutrition was developed initially to help people taking part in our events to become healthier and fitter. Ultra Nutrition instantly became really popular.

+Why raise money for Cancer Research UK?

Ultra started raising money for Cancer Research UK when Jon the company director was inspired by a scientist whilst working as a volunteer at a Race for Life event. Cancer Research UK are the only UK based charity that researches every type of cancer. If we can continue to raise millions for Cancer Research UK one day we will beat cancer.